A recent video circulating on social media depicts commuters at Delhi's Jama Masjid Metro Station bypassing automated fare collection (AFC) gates by leaping over them. The footage, captured during peak hours, shows a significant number of passengers resorting to this behavior, leading to discussions about overcrowding and fare evasion within the metro system.
In response to the video's widespread attention, the Delhi Metro Rail Corporation (DMRC) issued a statement clarifying the circumstances. According to the DMRC, the incident occurred during a brief technical malfunction of the AFC gates, which led to a temporary buildup of passengers at the exit. To manage the situation and prevent further congestion, on-duty staff opened the gates manually, allowing passengers to exit without tapping their smart cards or tokens. However, some commuters, impatient with the delay, chose to jump over the gates instead of waiting for assistance.
Delhi Metro Rail Corporation (DMRC) tweets
— Avinash K S🇮🇳 (@AvinashKS14) February 15, 2025
"In reference to a viral video circulating on social media regarding some passengers jumping over AFC gates to exit, DMRC would like to inform that said incident is reported from Jama Masjid Metro station on Magenta Line on the
+1 pic.twitter.com/uJpXLVRvy3
The DMRC emphasized that such technical issues are rare and that protocols are in place to address them promptly. They urged passengers to remain patient during unforeseen delays and to follow the guidance of metro staff to ensure safety and order. The corporation also reassured the public that measures are being taken to prevent similar incidents in the future, including regular maintenance of AFC systems and improved crowd management strategies during peak hours.
This event has sparked a broader conversation about commuter behavior and infrastructure challenges in one of the world's busiest metro systems. While technical glitches can occur, the DMRC appeals to passengers to adhere to established protocols and to cooperate with staff to maintain a safe and efficient transit environment.
